FAQ

Currently, Lumetri does not provide design or artwork editing services. Customers are required to 
submit print-ready artwork that meets our file requirements. 

Simply browse our products, select your preferred specifications, upload your artwork, and proceed to 
checkout. Once payment has been confirmed, we will begin processing your order. 

We currently accept online bank transfer payments. 
During checkout, please upload your bank transfer payment slip or proof of payment in the designated section. 
Orders will only be processed after payment has been successfully received and verified. Please ensure that the 
payment details are accurate to avoid delays in processing your order. 

No. Full payment is required before production begins. 

We recommend submitting artwork in PDF, AI, JPG, JPEG, or PNG format. 
For best printing results, please ensure your files are high-resolution and prepared in the correct dimensions. 

For the best printing results, all artwork should be submitted at a minimum resolution of 300 DPI at 
actual print size. 
Low-resolution images may appear blurry, pixelated, or unclear when printed. 

We recommend preparing all artwork in CMYK colour mode. 
Artwork submitted in RGB colour mode may experience colour shifts when converted for printing. 

Yes. To avoid font substitution or formatting issues during production, we strongly recommend 
converting all fonts to outlines before submitting your artwork. 
Customers are responsible for ensuring that all fonts, images, and artwork elements are correctly prepared prior 
to submission. 

We perform a basic file review to ensure your files can be processed. 
However, customers remain responsible for spelling, design accuracy, image quality, colours, dimensions, and 
artwork content. 

Customers are fully responsible for all artwork submitted to Lumetri. 
Lumetri is not responsible for any spelling errors, grammatical mistakes, incorrect dimensions, low-resolution 
images, colour settings, missing fonts, or other design-related issues contained in customer-supplied artwork. 
Customers are advised to carefully review all artwork before placing an order. 

If your file cannot be printed due to incorrect format or technical issues, our team will contact you to 
request a revised version before production can proceed. 

Orders may be modified or cancelled only if production has not started. 
Once an order enters production, cancellations, refunds, or changes may no longer be possible. 

Production times vary depending on the product and order quantity. 
Most standard orders are completed within 3–7 working days after payment confirmation and artwork approval. 

Production timelines are provided as estimates only. 
While we strive to complete all orders within the stated timeframe, delays may occur due to artwork revisions, 
machine maintenance, material availability, order volume, public holidays, or other unforeseen circumstances. 
Lumetri shall not be liable for any losses resulting from production or collection delays. 

Currently, we do not provide direct delivery services. 
All completed orders are available for collection at our designated collection point. 
If you require delivery, you may arrange a third-party courier service such as Lalamove, GrabExpress, or other 
courier providers to collect the order on your behalf. 
Upon request, we can assist in arranging the courier service. Any delivery charges incurred will be borne by the 
customer and paid directly to the courier provider. 

Yes. All orders are available for self-collection at our designated collection point once production is 
completed. 
Customers will be notified when their orders are ready for collection. 
Please provide your order number or proof of purchase during collection. 
If you are unable to collect the order personally, you may arrange a third-party courier service to collect the order 
on your behalf. 

All completed orders can be collected from our designated collection point. 
Address: 
Operating Hours: 
Monday – Friday: 9:00 AM – 6:00 PM 
Saturday: 9:00 AM – 1:00 PM 
Sunday & Public Holidays: Closed 
Please wait for collection notification before visiting. 

Customers who appoint a third-party courier service (such as Lalamove, GrabExpress, or similar 
providers) do so at their own risk. 
Once the order has been collected by the courier, Lumetri shall not be responsible for any loss, damage, delay, 
mishandling, or additional costs incurred during transportation. 

Completed orders should be collected within 30 days from the date of notification. 
Lumetri reserves the right to dispose of, recycle, or otherwise manage uncollected items after this 
further notice. 
No refunds will be provided for orders that remain uncollected beyond the stated period. 

Yes. 
Colours displayed on screens may differ from printed results due to monitor settings, printing processes, 
materials, and colour profiles. 
Minor colour variations are considered normal. 

While we strive to achieve the best possible colour reproduction, exact colour matching cannot be 
guaranteed. 
Printed colours may vary due to differences in monitors, printers, materials, inks, and production conditions. 
For projects where colour accuracy is critical, we recommend requesting a colour proof before production. 

Yes. Colour proofing is available upon request for selected products and is subject to additional charges. 
If colour accuracy is important for your project, we strongly recommend requesting a colour proof before 
proceeding with full production. 
Please contact our customer support team for pricing and availability prior to placing your order. 

Due to the customised nature of printed products, refunds are generally not available once production 
has commenced. 
Refunds or reprints will only be considered if: 
• The wrong product was supplied by Lumetri. 
• The product contains manufacturing defects caused by Lumetri. 
• The issue is reported within 7 days of collection. 
• The product remains substantially unused and unaltered. 
All claims are subject to review and approval by Lumetri. 

Yes. 
Lumetri reserves the right to reject, suspend, or cancel any order that contains unlawful, offensive, defamatory, 
copyrighted, trademarked, or otherwise inappropriate content. 
Orders may also be rejected if submitted artwork does not comply with our production requirements. 

Please contact us within 7 days of receiving your order. 
We will investigate the issue and work with you to provide an appropriate solution. 

You may reach us through our Contact Us page, email, phone, or WhatsApp during business hours. 
Our team will be happy to assist you.